I can remember it like yesterday when the first calls started coming into PSI. It was May of 2000, and we had just opened our doors. We were off and running. I was young, excited, and ready to get after it. That was 24 years ago. It's amazing what time can do.

Since then, we've grown to become a company of over 80 people. Many stories can be told. Stories of employees, of jobs, stories of great customers. Not all those stories are great. When that happens, PSI uses those stories as learning lessons. We use them as turning points and opportunities to improve and provide our customers with the best possible service. That's our tagline. We try to live by that motto.

PSI's true strength is in its leadership team.  We have learned over the years that we are in the people business, and we are here to provide our customers with clean water, warm, cozy homes in the winter, and comfortably cool homes in the summer. Our drain teams make sure that the wastewater leaves your home safely and effectively while protecting the house that you live in.

It's hard to believe what the company looks like today compared to where we started. In the beginning, we pushed hard to get the work done for our customers. I would worry about the money later. As we evolved, we learned we needed to push hard to train our team. Today, we think about how we find the best people, and once we find them, we nurture and guide them. We teach craftsmanship. We educate them on the most sophisticated heating products on the market. We mentor them about plumbing and what it takes to be a great plumber. On the drain team, we instruct them as to how to clear blockages and spot a bad sewer line or a sewer line break. Then, we equip them to fix the sewer without digging up the yard. When possible, PSI performs sewer line pipe rehabilitation to bring our customers’ old waste and vent lines back to life without disturbing their homes or businesses.

95% of our new hires are local, and we love to bring on the people who live here and are looking to improve their lives. We hire a lot of people, and while a lot of them do not cut it, the ones that do end up enjoying an amazing career.  When we find the right team members, PSI goes all in; we invest heavily in whatever training is required to develop our technicians into the best in the Rocky Mountain region.

In 2023, PSI built a new facility. Inside that facility is a 3500-square-foot training center that is currently under construction. We have the most sophisticated heating equipment in the country, either mounted on the walls or sitting in boxes waiting to be installed, so that our technicians can be expertly trained before they get to your home. In our training room, we provide a mock-up of 6 bathrooms, 2 kitchens, a mechanical room, and water entry rooms. Here, our experienced supervisors teach new techs the basics and coach the existing techs how to move to the next level.

When we started out, we focused only on plumbing: installations, maintenance, repair, and inspections. Today, we provide a wide range of services including the installation, repair, and maintenance for air conditioning and ductless mini-split units as well as furnaces, heat pumps, and boilers. Our expertise extends from sump pumps, water heaters, and water softeners, to drain clearing, repairing frozen/ broken pipes, and hydro jetting. Whatever the problem, our highly qualified techs have the skills, knowledge, and tools to provide the best possible solution to meet your needs. We’re not happy until you’re happy.

It has been quite a journey since 2000 and we are deeply thankful for the customers who have helped bring us to where we are today. The future of PSI looks better than it ever has as we continue to grow and build the next front line of ambitious technicians to provide the best possible service, period. – Jim Harper, Founder and Owner, Plumbing Systems, Inc. 

To schedule services or learn more about the career opportunities offered by PSI, please call 970-926-0500 or visit psivail.com.